TERMS & CONDITIONS

HERE AT CHOCOLATIA WE ARE COMMITTED TO PROVIDING OUR CUSTOMERS WITH THE HIGHEST LEVEL OF SERVICE BUT AN EVEN HIGHER LEVEL OF CHOCOLATEY GOODNESS.   

Returns

 

We will accept our customers returns if the item or item you receive arrives damaged or the wrong item/items were sent. Please take a picture of your item as it has arrived, then forward it onto chocolatia20@gmail.com and we can resolve your the issue or re-issue your order swiftly.

Order Cancellations

 

If you wish to cancel your order, you must contact our team immediately, our chocolates are made to order in small batches so if cancellation occurs after your order is dispatched we will be unable to refund you.  

 

Payments

 

Payments will be taken when your order is placed, rather than at the time of dispatch. This avoids any last-minute problems that may delay your delivery. We will not accept an order until we’ve checked and approved it. If there is any issue we will be in touch as soon as possible to rectify. 

 

Delivery

 

All packages will be sent out with Royal Mail either first or second class depending on your decision at the checkout. If your package goes missing or is heavily delayed please contact us and we will do our utmost to resolve any issues. We strongly reccomend using First Class Signed For to prevent any delivery issues. Please check your delivery information is correct as we are not liable for your order if you give us incorrect information.

Packaging & Design

 

From time to time we may choose to update or change our packaging, including boxes, cards, wrapping materials. If you have ordered one of our products, the chocolates will remain the same but we reserve the right to change or upgrade your packaging. We promise they will still look beautiful. 

Contact Details

 

The online store is open 9am - 5pm Monday to Friday, enquires placed after working hours, weekends and bank holidays will be dealt with the following working day. We will do our very best to deal with your enquiry within 48 hours. 

 

Enquires can be emailed directly to Chloe chocolatia20@gmail.com