Question 1

How long will my chocolates remain fresh?

Accepted Answer

All of our chocolates are made fresh, therefore we would recommend eating them as soon as possible. If you are able to resist the temptation of devouring the whole box in one go, we would recommend within 4 - 6 weeks if stored as instructed on label. 
 
However, all our products have a best before date clearly marked on the packaging.

Question 2

How should I store my chocolates?

Accepted Answer

Your chocolates should be stored about 15-18 degrees, about room tempreature, out of direct sunlight preferably in a dark cupboard.
 
*PLEASE DO NOT STORE IN FRIDGE*

Question 3

What if my chocolates are damaged?

Accepted Answer

We take the upmost care when packaging our products but ultimately we can't control what happens when postal workers handle them, highly fragile items such as Easter eggs are posted at the customers risk. If your chocolates are damaged, please get in touch via email with photographic evidence of the damage to the chocolate and the packaging and we can resolve the issue.
Please note if you would like a refund for your damaged product we will require you to return it first.

Question 4

Are my chocolates nut, gluten, dairy free?

Accepted Answer

The working kitchen is a place where nuts are stored and used frequently. Although we do our best to work as clean and safe as we possibly can, there is still a risk of cross contamination of nut products. If you would like something nut free, please contact us directly so that we can create this product for you in a nut free environment.
 
Only a few of our chocolates contain gluten, and they can be adjusted on request to be gluten free.
 
Our dark chocolate bar is milk free and we are currently working on a line of vegan products.

Question 5

How long will my order take to arrive?

Accepted Answer

At the moment we ship our bonbons out twice a week. You can find the weekly postal date on the banner of the website.
 All of our orders are currently posted using Royal Mail. Tracked 24 and 1st Class and arrive within 2-3 working days. 2nd Class is within 3-4 working days.
You can select Tracked 24 delivery at the checkout but the parcel will still be posted on the weekly postal date and will arrive after that.
Please note that the postal time frame is a guideline set by RM and not a guarantee. We cannot process a claim for your shipping unless your parcel has been delayed by 7 days or more. This is completely out of our hands so please consider this when emailing.
 
If you are worried about ordering something for a specific date or you have a deadline, please do not hesitate to contact us directly.

Question 6

Where can I find the product ingredient information?

Accepted Answer

All product information can be found on our website, simply select the product and the full ingredient information can be found in the drop down menu. 
 
On occasion we release seasonal items where ingredient information will not be readily avalible. If the information you require is not on the website please contact us directly at chocolatia20@gmail.com and we will be happy to assist you.

Question 7

Do you ship outside the UK?

Accepted Answer

Currently we only ship within the UK however this may change in the future.

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